1. Who we are
Alkou Drive is a car-rental business located at 2 N189, CM Lot, Marrakech 40000, Morocco. Privacy questions may be sent to Redaalkou2@gmail.com or by WhatsApp at +212 670 223 646.
2. Information we may collect
When you contact us or request a rental, we may receive your name, telephone number, email address, rental dates, preferred vehicle, delivery location and the content of your messages. To prepare a rental agreement, we may also request identification and driving-licence information. Do not send sensitive documents until an authorised Alkou Drive representative requests them for a confirmed rental.
3. Using our website
We may collect basic information about how the website is used so we can keep it secure, working correctly and easy to use. The site may also remember your preferred language. This information is used only for operating and improving our service.
4. Service and advertising measurement
We may measure visits and actions such as clicking a WhatsApp button to understand which services and advertisements are useful. Where permission is required, optional measurement will only be used after the visitor agrees.
5. How we use information
We use relevant information to answer enquiries, check vehicle availability, provide prices, prepare and perform rental agreements, deliver vehicles, provide customer assistance, handle payments and deposits, comply with insurance and legal obligations, protect vehicles and prevent fraud, and measure or improve the website and advertising.
6. Links to other services
Our website includes links to WhatsApp, social media and Google Maps. When you open one of these links, the privacy rules of that service apply.
7. Sharing of information
We do not sell personal information. Information may be shared only when reasonably necessary with authorised Alkou Drive personnel, vehicle owners or partners involved in fulfilling a rental, insurers, payment providers, technology providers, professional advisers, or public authorities where legally required. Each party receives only the information needed for its role.
8. Retention and security
Information is kept only for as long as reasonably necessary for the enquiry, rental, accounting, insurance, dispute or legal purpose for which it was collected. We use reasonable organisational and technical measures to protect it, but no internet service can guarantee absolute security.
9. Your choices and rights
Subject to applicable Moroccan law, you may ask whether we hold information about you and request access, correction or deletion where permitted. You may also object to certain uses or withdraw optional consent. Contact us using the details below. We may need to verify your identity before completing a request.
10. Baby car seat
A baby car seat is available on request for an additional charge of 50 MAD per day. Please request it before the rental so we can confirm availability.
11. Changes to this policy
We may update this policy when our website, services, providers or legal obligations change. The latest version and update date will remain available on this page.